Return Policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must generally be in the same condition in which you received it, unworn or unused, with tags attached where applicable, and in its original packaging.

You will also need the receipt or other proof of purchase.

To start a return, please contact us at:

gejinetupo@gmail.com

Returns must be sent to:

1 Leoforos Dimokratias
Neo Psichiko, 154 51
Greece

Please contact us before sending any return.

Items returned without first requesting a return may not be accepted.

For questions regarding returns, please contact:

Email: gejinetupo@gmail.com
Phone: 051-849-883

Damages and Issues

Please inspect your order after receiving it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong product.

We will review the issue and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain types of products may not be eligible for return, including:

- Perishable products
- Custom-made or personalized products
- Certain personal care products
- Hazardous materials
- Flammable liquids or gases
- Gift cards

Please contact us if you have questions about whether a particular product is eligible for return.

Exchanges

The fastest way to receive a different item is generally to return the original item.

Once the return has been accepted, you may place a separate order for the new item.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you generally have the right to cancel or withdraw from your purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.

The item should generally be returned in the same condition in which it was received.

This statutory right applies independently of our voluntary 30-day return policy.

Nothing in this policy limits mandatory consumer rights provided by applicable European Union or national law.

Refunds

We will notify you after we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will normally be issued to your original payment method within 10 business days.

Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

gejinetupo@gmail.com