Informativa sulle spedizioni

Shipping Policy

At Springrose, we aim to process and deliver your order as quickly and efficiently as possible.

Estimated Delivery & Shipping Times

Delivery times may vary depending on your destination, local carrier operations, customs procedures, public holidays, weather conditions, and other circumstances beyond our control.

Standard Shipping

Free shipping on orders of €60 or more.

A shipping fee of €6.90 applies to orders under €60.

Orders are typically processed within 2–5 business days.

After dispatch, delivery usually takes approximately 6–13 business days.

The total estimated delivery time is approximately 8–18 business days from the date your order is placed.

Business days do not include weekends or public holidays.

Shipping Destinations

We currently ship to selected European countries and regions.

Available shipping destinations will be displayed during checkout. If your country or region is available at checkout, we are currently able to ship your order there.

Delivery times may vary depending on the destination.

Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully confirmed.

During periods of high demand, promotional events, public holidays, or other exceptional circumstances, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email.

How Will I Know When My Order Has Shipped?

Once your order has been prepared and dispatched, we will send you a shipping confirmation email containing available tracking information.

Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.

Estimated Receiving Time

Estimated Receiving Time = Processing Time + Shipping Time

Processing Time: 2–5 business days
Shipping Time: 6–13 business days
Estimated Total Delivery Time: 8–18 business days

Tracking Your Order

When tracking information is available, it will be included in your shipping confirmation email.

Tracking updates may occasionally take some time to appear after your parcel has been handed over to the carrier.

Customs, Duties and Taxes

Depending on the destination and fulfillment location, an order may be subject to customs procedures, import duties, taxes, or other charges imposed by local authorities.

Where applicable, such charges may be the responsibility of the customer unless otherwise stated during checkout.

For orders delivered within the European Union, applicable taxes will be handled in accordance with relevant European tax and consumer protection requirements.

Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur because of severe weather, public holidays, customs inspections, carrier delays, strikes, transportation disruptions, high seasonal demand, or incorrect delivery information.

Estimated delivery dates are not guaranteed unless explicitly stated otherwise.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Springrose is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or you experience another delivery issue, please contact our customer service team as soon as possible.

We will review the situation and assist you with the appropriate next steps.

Contact Us

Springrose

Email: gejinetupo@gmail.com
Phone: 051-849-883
Address: 1 Leoforos Dimokratias, Neo Psichiko, 154 51, Greece